Please use the form below to detail any technical issues you are facing in your course. In order to quickly and accurately assist you. You must complete ALL fields to the best of your knowledge.
About Me:
First Name Last Name
Email: (we prefer USF email account) Phone (day time number with area code):
Best way to contact me Select ONE Email Phone
About the Course with the problem:
Name of Course (for example: Epidemiology 6000) Section Number (for example: 310)
Last Name of Instructor
Location in the course where problem is occuring: Be specific! (For example: The video folder in Session 2)
About my Computer
My computer is a: PC Mac
My Operating System is: Select One Windows 98 Windows 98 Second Edition Windows 2000 Windows ME Windows XP Mac OS 8.0 Mac OS 9.0 Mac OS 10.0 Mac OS 10.1 Mac OS 10.2 Linux
I am using the following browser to ACCESS Blackboard: Select One Internet Explorer 5.0 Internet Explorer 5.1 Internet Explorer 5.2 Internet Explorer 5.5 Internet Explorer 6.0 Netscape 4.77 Netscape 6.0 Netscape 7.0 Netscape 7.1 Netscape 7.2 Safari Mozilla Firefox
I have the following type of internet connection: Select One Dial-Up DSL Cable LAN ISDN
Make a selection for each of the following players/software installed on your computer: (If you do not have it installed on your computer, select the "Don't have it" option.) Adobe Reader version Select one 3.0 4.0 5.0 6.0 7.0 I don't know Don't have it Quicktime player version Select one 4.0 5.0 6.0 6.5 Don't have it Don't have it Windows Media Player version Select one 7.1 8.0 9.0 10.0 I don't know Don't have it Flash player version Select one 5.0 6.0 7.0 8.0 I don't know Don't have it MS Office (Word, Powerpoint, Excel) version Select one Office 97 Home Office 97 Pro Office 2000 Home Office 2000 Pro Office XP Home Office XP Pro Office for Mac I don't know
About the Technical Problem:
Are you experiencing a problem with a (select all that apply) document (.doc, .rtf or .pdf) video/movie narrated presentation test/quiz assignment submission gradebook link journal entry email other
Name(s) of document/file/item with problems
Explain (in detail) the SPECIFIC problem you have encountered: (include video/file/presentation/document/link names if applicable)
What steps did you take PRIOR to experiencing this problem: